Payment due. You pay, I bake! Payment is required up front so that I can source everything I need to fulfill your order. Your payment reserves your pick-up/delivery date too! Win-win for all of us!
Refunds. I can offer refunds up to 12 hours after your payment is accepted. Unfortunately, after that time, I cannot offer refunds as your order has likely already been baked. But, good news: you get the cookies!
Shipping, Pick-up, or Delivery. When placing your order, please choose Shipping, Pick-up, or Delivery. Due to state laws, we are only permitted to ship within the state of Ohio; our preferred carrier is UPS (charges apply). For local orders, pick-up in Cuyahoga Falls, Ohio—scheduled at a mutually convenient time—is preferred. However, delivery may be an option within 15 miles, for an additional fee of $.56/mile.
Ship Shape! When shipping via UPS, I do my best to package these cookies for a potentially rough ride—but broken cookies are a possibility and a non-refundable risk you take when placing a shipped order. Also, while I work with UPS to deliver your goodies within 2 days max, I can’t guarantee that “rain, sleet, snow or hail” won’t delay your order. I’m unable to offer you a refund, but know that they’re on their way. I’ll always provide you with tracking information, and claims for lost orders can be placed with UPS.
Price Adjustments. All prices are subject to change (well, not once your order is confirmed and paid in full, but for future orders). Prices are largely dictated by the cost of ingredients. I’m always trying to provide the best tasting cookies to my customers. This also means I can’t honor old pricing, because my suppliers won’t honor their old butter and vanilla prices, darn it.
Pictures are worth a thousand words. But they’re not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also, cookies in photos may not be true to size (which is a bummer, because frankly, I’d love to eat an 8.5×11” cookie).
Eenie Meenie Order Minimums. (That didn’t rhyme … I’m a baker, not a poet.) I require a minimum order of 1 dozen cookies at a time. Need fewer? Stay tuned for pop-up shops and flash sales announced on my Facebook page! Need more? Good news: there’s no such thing as a maximum order!
No Ghosts (I’m easily spooked). To get your order juuust right, I may need to follow up with you to clarify details. I ask that you please reply to my messages within 12 hours; otherwise, I may just have to wing it. Questions for me? Please ask away, but kindly give me about 4 working hours to reply … I’m usually covered in dough and/or buttercream icing.
Achoo! Allergies? My baked goods are often made with foods that can be known allergens, including milk (butter), eggs, and wheat (flour). Some varieties include tree nuts, peanuts, or soy. While I will try to accommodate your needs, I can’t always fulfill allergy-conscious orders. Please do reach out and we’ll try to figure it out together.
Cottage Food Laws. Our cookies are home produced, and baked with love in a kitchen that is not nut-free, peanut-free, egg-free, dairy-free or gluten-free.
In Sickness and in Health. While death will never do us part, you’re consuming food, and with the consumption of anything (including that bottle of wine last night) there are inherent risks including choking hazards, food illnesses, and/or allergic reactions. We run a tight ship and do our utmost to guard against these and other hazards, but are not liable on the rare chance they occur.
Pay means Yay. Once you’ve submitted (awesome) payment for your (awesome) order because you’re awesome, you’re accepting the above terms. Which is awesome because my cookies are awesome. Awesome!